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  Satisfaction Survey

Company

Name

Position

Telephone Fax
E-mail Date 7/9/2010


Note:
This survey is only about the products and services provided by Durferrit do Brasil Química LTDA.

Evaluation Criteria: please evaluate Durferrit do Brasil, with grades from 0 to 10, according to your satisfaction.

  1. Product reliability?

  2.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     0
  3. Conformity of the provided lots?

  4.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  5. How do you evaluate the accomplishment of the deadlines agreed on the delivery program?

  6.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  7. How do you evaluate the accomplishment of the deadlines agreed on the providing program?

  8.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  9. How do you evaluate the relationship policy of the financial department of Durferrit?

  10.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  11. Commercial area support?

  12.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  13. Technical area support?

  14.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  15. Financial department communication?

  16.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  17. In a general way, what is your satisfaction level with our partnership?

  18.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  19. To which level would you recommend our products to other companies?

  20.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
  21. What could Durferrit do Brasil do to improve your satisfaction level and meet your needs?

  22.  0
     1
     2
     3
     4
     5
     6
     7
     8
     9
     10
 
     
     
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